SouthPaws customer care
Questions about a dog house?
Contact us for help with product details, dimensions, delivery, returns or an existing order.
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How can we help?
Quick answers
Helpful before ordering.
Where can I find product dimensions?
Review the specifications on the product page. Contact us before ordering if you need another measurement confirmed.
Do the wooden dog houses require assembly?
Assembly requirements vary by model. Review the applicable product page for included components and setup information.
How do I track my delivery?
Tracking is sent to the email address used at checkout when it becomes available. You can also review order details in My Account.
What if the package arrives damaged?
Keep the product and packaging, then contact us with your order number and clear photographs of the item, carton and shipping label.