1. Shipping Area
SouthPaws currently focuses on shipping eligible dog houses within the United States. Certain products or destinations may be restricted because of product size, carrier availability or applicable law. If we cannot ship an order to the supplied address, we will contact the customer and, when appropriate, cancel and refund the affected order.
2. Order Processing
Orders are subject to successful payment authorization, fraud and security screening, inventory confirmation, address verification and shipping eligibility.
Most in-stock orders are prepared for shipment within approximately 1–3 business days after successful order confirmation. Business days generally exclude Saturdays, Sundays and U.S. federal holidays. Orders requiring additional verification, special handling or inventory transfer may take longer.
3. Estimated Delivery Time
After shipment, estimated transit time is generally 3–7 business days, depending on destination, product, fulfillment location, shipping method and carrier. Most standard orders can therefore generally be expected approximately 4–10 business days after successful order confirmation and processing begins.
Delivery dates are estimates unless SouthPaws expressly provides a written guarantee for a specific order.
4. Shipping Charges
Any applicable shipping charge will be shown during checkout before purchase. Charges may vary based on product size, weight, destination, carrier, shipping method and special handling requirements.
5. Order Tracking
When tracking is available, it will be sent to the email address associated with the order. Tracking may require additional time after shipment to become active in the carrier’s system.
6. Multiple Shipments
Orders containing multiple products may ship separately or from different fulfillment locations. Separate tracking numbers may be provided. Customers will not be charged for merchandise that SouthPaws cancels because it cannot be fulfilled.
7. Product Availability
Availability can change between display and order processing. If a purchased item becomes unavailable, SouthPaws may offer the option to wait, select an available alternative, cancel the affected product or receive a refund.
8. Backorders and Delayed Fulfillment
Known preorder or delayed-fulfillment conditions will be identified when reasonably possible. If an unexpected material delay occurs, we will make reasonable efforts to notify the customer. An order that has not shipped may be eligible for cancellation.
9. Accurate Shipping Information
Customers are responsible for providing a complete street address, apartment or unit number, city, state, ZIP code and current contact details. If you discover an error, contact support@southpaws.online immediately. Address changes cannot be guaranteed after fulfillment begins.
10. Signature Requirements
Certain higher-value or oversized orders may require a signature at delivery based on order value, destination, product type, carrier requirements or fraud-prevention considerations. Customers are responsible for arranging receipt of a signature-required package.
11. Lost Packages
If tracking has not updated for an unusual period or you believe a package has been lost in transit, contact us with the order number. SouthPaws will make reasonable efforts to investigate with the carrier. When a shipment is confirmed lost before delivery, an appropriate remedy may include replacement or refund.
12. Packages Marked Delivered
If tracking shows delivered but the package cannot be located, check the delivery area, household members, neighbors, building reception and carrier delivery details. Contact the carrier and SouthPaws if the package remains missing.
13. Damaged Shipments
Inspect the shipment promptly. Retain the product, carton, internal packaging, shipping label, components and photographs showing the damage. Contact support@southpaws.online as soon as reasonably possible for instructions.
14. Delivery Delays
Delivery may be affected by severe weather, natural disasters, carrier disruptions, peak volume, transportation interruptions, incorrect addresses, government restrictions or other events outside our reasonable control. SouthPaws will make reasonable efforts to communicate material delays known to us.
15. International Shipping
SouthPaws does not currently advertise standard international shipping. Customers outside the United States should contact us before ordering. An international order should not be assumed accepted unless specifically confirmed by SouthPaws.
16. Contact Us
SouthPaws
1003 Angle Rd
Dunedin, FL 34698
United States
Email: support@southpaws.online
Phone: (347) 262-8299